Community update: Week 11

Dear Community,

The team has been working hard to polish the rough edges from the Easter event that is currently live for our beta community. So if you still haven’t seen it, give it a try and leave us your feedback .

This week we also deployed the new version of the app, adding some of the features already present in the browser version as the shield in cities for players under the beginners protection. But also continued to improve on the BB-codes, forums and reports and messages.

We have opened several new servers, so you can have a fresh start on markets such as DE, FR, EN, US, BR, IT, PT, ES, NL, RU, GR, SE and PL. For Polish market is means that we will have our second server with Battle Point Villages live.

Have fun playing and see you next week.

Weekly Stats

The following stats are for activity between the 10th of March to the 16th of March:

Bugs

  • 33 bug reports have been created this week
  • 22 bugs have been resolved this week
  • 9 bug reports have either been a duplicate or invalid
  • 57 bug reports are currently unresolved

Bugs hot-fixed during the week

  • 2

Support activity

  • 4029 tickets opened
  • 4332 tickets answered
  • 3.83 hours average first response time
  • 1001 tickets rated
  • 4.23 rate average (of 5)

See you next week!

Looking for answers to the important questions, like: Why have we never been to an empty room?

Posted in Community Updates