Community Update: Week 44

This is what happened since the last community update:

Halloween
The Halloween event has started on all markets earlier this week (in Poland it has already started last week). This event has caused a lot of activity, both in-game and on the community forums. Thank you very much for your support!

If you haven’t seen the videocast about the Halloween event, please check it out on YouTube.

Additional Update to Version 2.48
On Tuesday, we had to release another unplanned update in order to fix a few bugs in the new UI and the Halloween event.

Current Progress
The team is currently finalizing the next update and is preparing this year’s brand new Christmas event. Stay tuned for more information in the future!

Weekly Stats
The following stats are for activity between October 24th and October 30th:

Bugs

  • 48 bug reports have been created this week
  • 11 bugs have been resolved this week
  • 4 bug reports have either been a duplicate or invalid
  •  31 bug reports are currently unresolved

Bugs hot-fixed during the week

  • none

Support activity

  • 7666 tickets opened
  • 8002 tickets answered
  • 4.76 hours average first response time
  • 259 tickets rated
  • 4.07 rate average (of 5)
Posted in Community Updates