Community Update: Week 23

This is what happened since the last community update:

2.62 App Release

A new version of the app has been released on Tuesday, June 3^rd. In this version we made the first step toward reworking the User Interface. With this version we exchanged the menu at the bottom and replaced it with a new Menu screen.

Unfortunately, after releasing the App on the Stores, we noticed some critical issues with the iOS version were the advisors and premium screens were crashing the App. We just released a new version of the App on the App Store (2.62.1). In this version, we simply rolled back to 2.61.1 till we address the 2.62 issues.

Beta Update 2.63

The development of the new Grepolis Update 2.63 has been finished on Friday. The latest changes have already been deployed on our beta environment (http://beta.grepolis.com) on Tuesday. This version mainly feature “Hephaestus’ Forge”, our new Summer Event running for 10 days, and Jason, a new exclusive hero, available with the event.

The current update schedule is the following:

• June, 10^th: NL, SE and SK markets;
• June, 11^th: international roll-out.

Hephaestus’ Forge

Our brand new Summer Event Hephaestus’ Forge is now live on beta! Feel free to take a look and give us your feedback!

Current Progress

On Monday, our team has started working on the development of version 2.64. During this sprint the team will work on some tutorial improvements and work on a new upcoming event planned for later this year.

Weekly Stats

The following stats are for activity between May 29^th and June 4^th:

Bugs

• 25 bug reports have been created this week
• 31 bugs have been resolved this week
• 7 bug reports have either been a duplicate or invalid

• 30 bug reports are currently unresolved

Bugs hot-fixed during the week

N/A

Support activity

• 4865 tickets opened
• 5125 tickets answered
• 4.94 hours average first response time
• 177 tickets rated
• 3.89 rate average (of 5)