So the Spartan Assassins event is almost done… so did you have fun?
The browser version
There is something very interesting coming back to Grepolis in the next version, and some preparations for the birthday have also been done in this upcoming version
The app version
A new app version just got released, with fewer bugs, much better handling and some improvements. Download it and let us know what you think of it.
Weekly Stats
The following stats are for activity between 27th of August to the 2nd of September:
Bugs
- 13 bug reports have been created this week
- 7 bugs have been resolved this week
- 3 bug reports have either been a duplicate or invalid
- 11 bug reports are currently unresolved
Bugs hot-fixed during the week
N/A
Support activity
- 4432 tickets opened
- 4602 tickets answered
- 6.22 hours average first response time
- 217 tickets rated
- 3.76 rate average (of 5)
See you next week!
Looking for answers to the important questions, like: Why have we never been to an empty room?
I’m disappointed, it was clear the event was ending but not that purchasing rewards with earned points would be ending as well.
I topped up 20000 gold for this event and spent almost all of it shooting arrows. At the end I had 2000 points and cannot use them. The wiki which was our information resource on the event didn’t specify the rewards store would close.
Customer service told me there is nothing they can do – if so what are they there for? I hope that Inno will stand behind their event and help people like me.
The event is obviously there to encourage gold spending, and of you don’t support those that do they will find other games that do support them.
Dear Christopher,
I am very sorry that you are not entirely happy with the event. For some previous events we have separated the event from the shop, this happened for instance during the Easter Event in 2013, but then we informed the players about it in the wiki article. This time the event shop ended exactly at the same time as the event itself, and there was no information that different end date applies to the shop. During the event we reminded the players about the need to spend their battle tokens before the event ends. For example with tool-tips like: “This event is only available for a limited period of time. Please make sure to exchange your Battle Tokens and to pick up your rewards for completed collections before the event ends.” or with an interstitial sent 48h before the end: “You fought well, the Romans are already retreating!There is only little time left to take down more Romans troops. Also, don’t forget to spend your Battle Tokens and to pick up the rewards for completed collections. You command, we follow!”.
Considering all that, I am not able to compensate not used battle tokens, I am extremely sorry that.
Thank you for the new update for the app. It becomes better and better.
But I really wonder a little bit. I just want to pass an Ingame Message to another player, but in the app there is no possibilty for this, as it is normal in the browser version.
To pass messages threw to somebody else it is very important, if you want arrange something with the founder. On the other hand, there is also no possibility to report a message to the support, if this messages have a forbitten matter. It will be also fine, to add this option.
Hey Mim,
Thanks for your constructive feedback.
Forwarding messages in the app is possible, but you can not see the attached message. That is a bit misleading and players could think, that the feature doesn’t work and therefore we want to improve these steps. We want to show the attached message in the new message. As soon as we have a design and time for this, we will implement it.
I added your suggestion about “Reporting Messages to the Support” also to this list. We will create a design for this and give it to the app devs.
Best wishes