Community update: Week 22

Dear Community,

This week we updated our browser servers to version 2.113 as well as we released the app version 2.113. With our last update we also implemented all the necessary changes for our next event, “Nature’s Wheel of Time”.

Also with this version we introduce the advanced city tooltips on the map. Now you can see more info about your cities or a city you are attacking/supporting. When hovering over cities you will see own troops, ongoing attacks or support commands as well as ongoing revolts or conquests.

Weekly Stats

The following stats are for activity between the 26th of May and the 1st of June:

Bugs

Browser Mobile Total
Currently open: 14 8 22
Reported this week: 7 1 8
Duplicate this week: 2 0 7
Fixed this week: 7 1 8

Bugs hot-fixed during the week

  • 1

Support activity

  • 3075 tickets opened
  • 3277 tickets answered
  • 4.33 hours average first response time
  • 673 tickets rated
  • 4.41 rate average (of 5)

See you next week!

Looking for answers to the important questions, like: Why have we never been to an empty room?

Posted in Community Updates
7 comments on “Community update: Week 22
  1. DonFrank says:

    Hi,

    Are there any plans to add a live-conquest to the app? It would be awesome if that will be implemented.

    Thanks,
    Frank

    • Nils U. says:

      Hi DonFrank,
      could you elaborate on what your explicit meaning of “live-conquest” on the map is. Then i’ll be happy to answer that question for you.
      Greetings

  2. DonFrank says:

    I mean the live feed of the conquest, which you can publish to your alliance when your city is under siege.

    (Screen in browser: http://image.prntscr.com/image/7f8d22aa166b4b4ebfeb548e66711854.png) (the red marking was for testing purposes only, ignore that :))

    • Nils U. says:

      Hey DonFrank,
      thanks for explaining (i miss read “app” for map in your first post thats why it didnt make sense to me sorry ^^).
      We didnt have the plan to add the live feed to the app. But i note it down that this is a missed thing, also i cant promise that we’ll do it.
      Thank you 🙂

  3. Alan Mueller says:

    i am assuming he wants to see the troops in and the incoming attacks and supports

  4. Leolis says:

    Hi Nils,
    You did a great job keep the game balanced. However the quadruple BP token in the sale event recently destroyed everything. Some of your most loyal customers didn’t get the offer and no way they can keep it up with the occasional gold buyers who were just lucky enough to get it. That completely ruined the game. Our money and time spent so far will be nothing. If that is not fixed, we will never purchase anything from Inno anymore.
    Please take some action. It’s easy, just give the tokens to people who purchased gold back to that time and give offer to anyone who didn’t have chance to take the offer.

    • Nils U. says:

      Hi Leolis,
      thanks for pointing out the general good balancing in the first place.
      I absolutely understand and respect the feelings you and otheres had concerning the BP-items which had been handed out in the event.
      That was why the team released an official statement on the forums.
      Greetings Nils