The great battle of Troy… has ended
We received very interesting feedback from our communities about the battle of Troy and we were very happy to know that most players enjoyed the event. We got valued feedback about things that our communities did not like and somethings that could be improved.
The browser version
In this update we implemented a new logout prevention for ongoing maintenance: From now on you will get a notification window which won’t enable you to play during updates but which allows you to stay in the game and will provide a reload button after the update is done. So you won’t just get logged out anymore! As usual we also fixed some bugs.
The mobile app
Same as happened with the the browser in the past updates, the new mobile version was mainly focusing on preparation for upcoming technical changes and improvements. We also started to revamp the UI of the market screen.
Weekly Stats
The following stats are for activity between 26th of February to the 4th of March:
Bugs
- 32 bug reports have been created this week
- 22 bugs have been resolved this week
- 10 bug reports have either been a duplicate or invalid
- 20 bug reports are currently unresolved
Bugs hot-fixed during the week
N/A
Support activity
- 5535 tickets opened
- 5766 tickets answered
- 4.62 hours average first response time
- 292 tickets rated
- 3.66 rate average (of 5)
See you next week!
Looking for answers to the important questions, like: Why have we never been to an empty room?