Community update: Week 10

Call to arms! or to SSL!

This week I would like to start by reminding all scripters that the clock is counting down to implement SSL. You can already test this in our beta community.

The browser version

This week the team was been working on several background technical implementations, such as the recently introduced logout prevention during updates as also on the SSL migration.

The mobile app

The mobile app team has also been working on the logout prevention while the servers are being updated. But they have also squashed quite the number of bugs this week. We hope to put the new version of the app very soon.

Weekly Stats

The following stats are for activity between 5th of March to the 11th of March:

Bugs

  • 30 bug reports have been created this week
  • 22 bugs have been resolved this week
  • 5 bug reports have either been a duplicate or invalid
  • 20 bug reports are currently unresolved

 

Bugs hot-fixed during the week

N/A

Support activity

  • 4222 tickets opened
  • 4558 tickets answered
  • 4.10 hours average first response time
  • 213 tickets rated
  • 3.63 rate average (of 5)

See you next week!

Looking for answers to the important questions, like: Why have we never been to an empty room?

Posted in Community Updates
9 comments on “Community update: Week 10
  1. Hasan says:

    This will be optional for now, won’t it?

    • Ricardo Vitoriano says:

      The SSL change? At this point the “optional part” is almost over, soon it will only be possible to use grepolis in an SSL context.

  2. Mim le Fay says:

    1. What will happen with all the pictures and print screens and screens, are already published in all the alliance forum worldwide without ssl?
    2. What happened with all the links are published in the alliance forums and personal messages without ssl?
    3. What is your recommended internet service upload service for pictures etc. for the future?
    4. Do you give us an ingame service for all the reports, where is no possibility to report it, because there is no publish button?
    5. What are the exactly reasons for the change to ssl
    6. Could you promise us, that the game runs exactly as before? Or could there any performance problems happen after the switch to ssl?

    • Ricardo Vitoriano says:

      1. they will not load, has once in an SSL context its not possible to load resources outside and SSL.
      2. the links will not be affected.
      3. Wrong person to answer that question, I only upload to machines from our company or my own.
      4. didn’t quite get the question
      5. first and most important, safety! and this is also something that in this coming year will be a big issue for most website and our partners.
      6. The game will not be affected by the SSL, as all game will be running inside this context. But the safety will increase significantly and our players will not be as vulnerable to ill intended people.

      • Hasan says:

        The fourth question(imo) was, will we now have ability to publish all reports, as currently we can only publish some types of reports. We are using external scripts for rest(such as spells), and they won’t be working for quite some time.

        Since the script developers work for free, some of them might not even bother to continue with their scripts. We are hoping that Grepolis now gives us these options themselves. I mean how difficult can it be to allow all report types to be published?

        I also want to ask, if it will be possible that reports don’t get deleted so fast. Sometimes during OP times reports get deleted within 48hrs when we are getting hundreds of new ones everyday. This forces us to publish them externally, which again will not be possible(for now). So can you increase the duration before which reports get deleted?

        • Tobias Winter says:

          Hey,
          Thanks for your feedback. We have planned to add the “publish” function to more report types. We also want to simplify how to publish multiple reports at once.

          Concerning reports that get deleted to early: We will remove the rule that you can only store up to 100 reports at once. I think that should help in your case. There will be only one limitation left: Reports get automatically deleted if older than 30 days. Keep in mind, that you can also store reports within own folders if you have the administrator activated.

      • Mim le Fay says:

        Dear Ricardo,
        thank you so much for your answer.
        As I already heard it is furthermore possible, to show all graphics, which included not ssl, so question 1 is negligible. which means you are a lucky boy, and it is not important, to answer question 3 and Question 4.

        I want to say thank you to the whole team and dev-blog-team from grepolis. It’s a good feeling, to come with player and producer/ developer/ designer together
        I hope really, that’s only the first step.
        Hopefully
        Your Mim

  3. vvv says:

    Will be improved when the alliance chat? I do not think it requires a lot of work …
    What about the new opportunity to gain coins of war and wisdom?
    Why not have graphs and statistics that appeared in previous development plans?

    • Ricardo Vitoriano says:

      We have many plans to improve the works inside the alliances. And all ideas are welcome, just like yours!