Community update: Week 4

This week we have updated all Grepolis communities to version 2.104 and the team started working on the next version.

The browser and App teams

The browser team has been working on our next event that will probably start in February. Furthermore we continued working on the Questlog feature. The app team has continued their work on bringing more functions from the browser version into the app version.

Weekly Stats

The following stats are for activity between the 21st of January to the 27th of January:

Bugs

  • 17 bug reports have been created this week
  • 25 bugs have been resolved this week
  • 7 bug reports have either been a duplicate or invalid
  • 41 bug reports are currently unresolved

Bugs hot-fixed during the week

  • 1 – publishing reports was not possible for a short time

Support activity

  • 3835 tickets opened
  • 4001 tickets answered
  • 4.44 hours average first response time
  • 829 tickets rated
  • 4.16 rate average (of 5)

See you next week!

Looking for answers to the important questions, like: Why have we never been to an empty room?

Posted in Community Updates