Community update: Week 41

Dear Community,

We are currently preparing to deploy one more update, although this week our work was mostly under the hood and improving several thing in the backend and solve some bugs!

Weekly Stats

The following stats are for activity between the 29th of September and the 5th of October:

Bugs

Browser Mobile Total
Currently open: 15 1 16
Reported this week: 12 1 13
Fixed this week: 11 1 12

Bugs hot-fixed during the week

  • N/A

Support activity

  • 2909 tickets opened
  • 3133 tickets answered
  • 4.58 hours average first response time
  • 644 tickets rated
  • 4.1 rate average (of 5)

See you next week!

Looking for answers to the important questions, like: Why have we never been to an empty room?

Posted in Community Updates
5 comments on “Community update: Week 41
  1. anpu says:

    did you mean 06 oct – 12 oct for the stats?

  2. Thasoss says:

    I’m interested in the hero worlds and Hyperborea. What is your attitude to that? What sense do you think it has?

    Hyperborea is quite unused and forgotten (and slooow), especially by newbies as they are automatically registered on recommended (new) worlds and Hyperborea is mentioned nowhere. And on other side, it’s absolutely different comparing to regular worlds. No instant buy, no gold trading, no Artemis, no world-extended feature… so, you really can’t learn the game there. If it’s only for building, why you don’t enable these? What is the reason to have a such different and inactive world?

    Since you enable Artemis and the extended world feature on regular worlds, the hero world isn’t special. A few players conquer ghosts towns… there is no need to fight. Boring little bit, competitive spirit is gone. What about launching WWs there? I thought thas this world was purposed as place for elite warriors from all worlds to fight against each other with new challenging features… however, this has no sense. You’re postponing death. 😀

    And the last one:
    What do you think about gold farming? Do you consider it as a problem? I mean when player goes on a new world just because of gaining gold. They don’t to play there. In my opinion, exactly this leads to the gap between non-gold and (hardcore) premium players… to the gap which is so painful for many non-gold players.

    Player who wants to play that world can’t afford to offer the same amount like somebody who gathers resources only in order to trade them with gold. He needs them for his own city… In result, gold player has gold + some resources and non-gold player has only resources. If you prevented this, it would solve this situation a little bit. Gold players won’t get so many resources and non-premium players will have some gold to use against them. E.g. for enabling captain or commander that are helpful in battle. Gold farmers support gold players and non-premium are disadvantaged. 🙁

    If you are able to check & temporarily limit gold purchased via certain payment methods, it could be possible to separate gold which was obtained via the gold trade feature. Is it normal when you can get several thousands of gold daily in the beginning? They are fed up with resources by farmers…

    Thanks in advance for any answer and I’m sorry for the long message. I have some free time which I decided to spend in this way… thinking about the game. 🙂

    • Nils U. says:

      Hi Thasoss,
      First of all sorry for keeping you waiting so long with an answer. To be honest i needed to find a spot to answer such a long post 🙂
      Im gonna try to answer the single questions you had step by step.

      Concerning the Hyperborea it was setup kind of slow yes. Its not forgotten by the newbies but we basically don’t channel new players on this world as it has a total different Grepolis experience, as you already described.
      We keep the Hypoborea as service to those players who loved and still love playing the game this ways because they are mostly long time Grepolis players and we don’t want to actively take this away from them.
      Concering the Heroworlds you are referring to we wont put our development power on implementing or activating (which is much more than flipping a switch) features there. We want to focus on features and polishing for “all” or at least the majority of the worlds.

      Concering the “gold farming” actually round about a year ago, we took massive effort in implementing specific traffic and doing several analyses on that topic as we took that fear of this feature influencing the game very serious, as it could have damaged the game. But all our analyses showed that on the big picture those gold farming players are making a very small influence on the gameplay, even if it might look from single players points of view much more disturbing. (Side note: even the cities of the farmers are being built up and can be conquered and provide game content for others, and are easy targets for new players. In addition to that we also recently implement some quests handing out small amounts of gold to all players as rewards, which might reduce one of your points a little (but that is only a side effect and not the main target of it).

      Also the idea of splitting the gold into 2 different pots on the first look seems like an easy approach, it is something which would take massive effort for us as it is connected to the payment and the general handling of gold in several technical ways.

      I hope i could answer on all the points you mentioned.
      Thanks for taking the time and offering your thoughts on those topics.
      Cheers
      Nils

  3. Diodemus says:

    Dear Grepolis Team,
    right now your next update will be awful. The last change about change alliances was right. Maybe a bit late but it is still fair. But the next one with the holiday days is awful. I’m getting sick when i think about this. Please don’t do this.

    • Nils U. says:

      Hi Diodemus,
      concerning the next update and the changes to vaccation status in the endgame, we and our community managers are carefully reading the forum and discussing the feedback on this topic heavily the last days.
      I cant promise on anything here but we are discussing and trying to find a solution.
      Even if you are disagreeing on the method i want to thank you for your honest but still polite feedback