Community Update: Week 45

This is what happened since the last community update:

Update 2.49

We are currently in the process of updating worlds to 2.49. The current update schedule is the following:

  • November, 5th: SE and SK markets;
  • November, 6th: international roll-out.

Current Progress

The team is still working on the Christmas event and will get it finalized around next week.

Weekly Stats

The following stats are for activity between October 31st and November 6th:


  • 18 bug reports have been created this week
  • 7 bugs have been resolved this week
  • 3 bug reports have either been a duplicate or invalid
  • 69 bug reports are currently unresolved

Bugs hot-fixed during the week

  • Players with many towns and town groups were not able to fully load the game.

Support activity

  • 5884  tickets opened
  • 6191 tickets answered
  • 5.21 hours average first response time
  • 222 tickets rated
  • 3.58 rate average (of 5)

Posted in Community Updates
3 comments on “Community Update: Week 45
  1. Ablalas says:

    Nice update folks, u resolved 7 bugs and u created a big one on city groups

    Keep going, u loose more players everytime

  2. Michael Zwankmeier says:

    So, the focus of the next update is on the new christmas event and not fixing the new messy user interface. You must be kidding!

    • Marcel Zons says:

      We have some developers that dedicate to eliminate bugs.
      Bugfixing always happens next to the implementation of new things. 🙂

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