Community Update: Week 45

This is what happened since the last community update:

Update 2.49

We are currently in the process of updating worlds to 2.49. The current update schedule is the following:

• November, 5^th: SE and SK markets;
• November, 6^th: international roll-out.

Current Progress

The team is still working on the Christmas event and will get it finalized around next week.

Weekly Stats

The following stats are for activity between October 31^st and November 6^th:

Bugs

• 18 bug reports have been created this week
• 7 bugs have been resolved this week
• 3 bug reports have either been a duplicate or invalid

• 69 bug reports are currently unresolved

Bugs hot-fixed during the week

• Players with many towns and town groups were not able to fully load the game.

Support activity

• 5884  tickets opened
• 6191 tickets answered
• 5.21 hours average first response time
• 222 tickets rated
• 3.58 rate average (of 5)