Community Update: Week 51

Ricardo Vitoriano

We are also getting ready for Christmas, and todays update is quite short, as our update cycle will be of 3 weeks for a bit.

But, small reminder! Don’t forget to get your daily gift from Tyche!

I would also like to take this change and thank everyone for their contribution to Grepolis, not just the people in the office making our dreams come true, our Community Managers for putting up with our crazy ideas, and the team members for dealing, sometimes, with the craziness we inflict on the Community Managers. And to our players, because you are the reason why Grepolis is the Game that it is.

Over the last weeks, we got a bit of mixed feelings and some valid questions about some of the implementations, so the main question was did someone actually suggest that. The answer is yes. Funny thing about this, is that this was ask about many different things from different communities.

But the best part from these past weeks, including some dislikes here and there, our base of suggestions has grown and it keeps growing and the game designers will have a big Christmas with these new ideas, but keep them coming!

 

Weekly Stats

The following stats are for activity between 4th of December to the 9th of December:

Bugs

  • 38 bug reports have been created this week
  • 23 bugs have been resolved this week
  • 15 bug reports have either been a duplicate or invalid
  • 17 bug reports are currently unresolved

 

Bugs hot-fixed during the week

N/A

Support activity

  • 4341 tickets opened
  • 4667 tickets answered
  • 4.53 hours average first response time
  • 212 tickets rated
  • 3.83 rate average (of 5)

Don’t forget to get your Christmas shopping done!

Posted in Community Updates
2 comments on “Community Update: Week 51
  1. Avatar Jan says:

    Please could you post some email address for customer service or process how to raise claim on admin work?

    seriouse issue