Community Update: Week 20

This is what happened since the last community update:

Monthly Feature Voting

The monthly feature voting is coming along. The concept and process have been approved last week and the first cycle already started with collecting the suggestions. More details about the organization and the process will be released soon and you will be able to rate the features and determine which one features will be implemented in 2.42.

Second Videocast

Today the production of the second videocast has started. The new video will cover the Heroes feature and will reveal some insights about the production as well as a sneak peak with a live demo! Stay tuned.

Current Progress

The development of version 2.40 is soon coming to an end. Unfortunately, we are still unsure about whether or not the heroes will be released with next update. We are mainly late on schedule due to missing graphics.

Weekly Stats

The following stats are for activity between May 9^th and May 15^th:

Bugs

• 41 bug reports have been created this week
• 31 bugs have been resolved this week
• 7 bug reports have either been a duplicate or invalid

• 32 bug reports are currently unresolved

Bugs hot-fixed during the week

• There was some layout issues with the Island Quests on the Italian market due to the MSN banner;
• McAfee software had false positive while browsing Grepolis on your computer.

Support activity

• 8150 tickets opened
• 8469 tickets answered
• 6.17 hours average first response time
• 243 tickets rated
• 4.00 rate average (of 5)