Community Update: Week 2

Welcome to 2014!

On behalf of the Grepolis team, I wish you all an Happy New Year! 2013 has been such a great year and we hope that 2014 brings you all that you could wish for. We look forward to shaping the upcoming year with you all. We have many plans to make the game even better and we can’t wait to share them with you!

Current Progress

The team is still working on 2.53 until next week. As mentioned in the last community update, the team has been mainly working on bugfixes and technical improvements.

Weekly Stats

The following stats are for activity between January 2nd and January 8th:


  • 33 bug reports have been created this week
  • 30 bugs have been resolved this week
  • 1 bug reports have either been a duplicate or invalid
  • 33 bug reports are currently unresolved

Bugs hot-fixed during the week

  • There was an issue in the alliance deletion process while having an alliance merge request;
  • The email validation quest was not working on the Grepolis App.

Support activity

  • 6184 tickets opened
  • 6484 tickets answered
  • 5.10 hours average first response time
  • 236 tickets rated
  • 4.1 rate average (of 5)
Posted in Community Updates
6 comments on “Community Update: Week 2
  1. DKnukunu says:

    Will Heros be implemented with update 2.52? or was that only on the beta servers.

  2. ray bridges says:

    i have searched and search and cannot find a place where it tells you IN ADVANCE when servers are gonna be down and for how long can you please email me and let me know if there is one
    i am sure that you all dont just out of the blue decide to shut down and i am sure it is posted somewhere ty

    • Marcel Zons says:

      Worlds are being closed if the amount of active players drops below a certain threshold. As soon as this threshold is met, all players will receive a message in-game 1 month prior to the shutdown. 🙂

  3. Lorach says:

    What about doing something about performance? The client’s code get more and more bloated with each update, and it’s dog slow on my older computer.

    • Jordan Coutout says:

      Improving the performances of the game is a continuous work, our team is always working on it.