Community Update: Week 13

This is what happened since the last community update:

Easter Event 2014

The Easter Event has been successfully released on our beta servers. Bear with us as we are currently fixing your reported issues before the event will go live. We will send out some more information about the event itself in time.

Current Progress

The team is focusing on finally getting the fullscreen city overview ready for the ship, a feature we can’t wait to get out to you as soon as possible. We are very sorry for having had to delay this feature quite a few times.

Weekly Stats

The following stats are for activity between March 20th and March 26th:


  • 16 bug reports have been created this week
  • 18 bugs have been resolved this week
  • 5 bug reports have either been a duplicate or invalid
  • 18 bug reports are currently unresolved

Bugs hot-fixed during the week

  • We have fixed an issue where a hero could get stuck in a completed attack and therefore not properly be returned to his allocated city.

Support activity

  • 6320 tickets opened
  • 6615 tickets answered
  • 4.24 hours average first response time
  • 225 tickets rated
  • 3.98 rate average (of 5)

Posted in Community Updates