Community Update: Week 43

Wow, another week ran by… I guess this is what happens when you are working on amazing things. These last seven days we have been working on quite a few interesting things in parallel, the Halloween event is being tested on our Beta and Polish communities and so for its not broken!
We took a really long look at some old and new ideas and added a few from the team, so if all goes well this week we will be drooping a huge list of “priority” request on our Game Designers desks.
Last but not least, our QA team is currently trying to break the Christmas Event.

About the Halloween…

We are really happy about the Halloween event! Although only a few days have passed but so far things are going just great! And its coming live next monday!

Updating to version 2.73

We are almost finished with the update to 2.73. From time to time, we like to take some time in not focusing so much on bringing the next coolest thing but rather spend time in removing those so annoying bugs. And this is what was our developers mission for this week.

The app

We are almost done with version 2.73 and the team did amazing progress with the app, especially on the technical side. I wish I could say more about this but its quite hard cause I didn’t understand half, but they were really happy.

Weekly Stats

The following stats are for activity between 16th of October 22nd of October:


  • 45 bug reports have been created this week
  • 34 bugs have been resolved this week
  • 11 bug reports have either been a duplicate or invalid
  • 10 bug reports are currently unresolved

Bugs hot-fixed during the week


Support activity

  • 4497 tickets opened
  • 4794 tickets answered
  • 4.54 hours average first response time
  • 223 tickets rated
  • 4.63 rate average (of 5)

Ok, I have to run and build the huge pile to deliver at the game designers, so have a great week!

Looking for answers to the important questions, like: Why have we never been to an empty room?

Posted in Community Updates