Community update: Week 27

Dear Community,

So last week we had several community managers here in the office, and the team got to brainstorm and also listen carefully to our communities concerns and complains.

From this meeting and with self-aware of our past mistakes, we decided together to make some changes, one of them is that we will no longer be publishing the Roadmap. We have come to this conclusion from the past years making so many promises of features and developments that we thought and wished to do that never made into production. Ultimately this lead to our gamers to be disappointed in us. Our goal is to provide the best gaming experience possible and achieve this with a realist view of our human capacity. A revamp of the World Wonders or the “end game” is something that we want to do and will always try to get it out, but the when remain uncertain.

We also took a hard look into the past and the feedback provided, specially to “we don’t want this, you should fix that bug that has been around for ages” – every one on the team agreed that very old bugs will get a higher priority, but it was also noted that some bugs are almost impossible to fix at this time, however the discussion lead to a new form of communication into the future.

We all agreed to keep you, our gamers, our fans, the people we work for more in the loop, either if there is a bug to hard to fix as also what we have been working on. So from now on, instead of a roadmap that you need to keep waiting we will, when possible publish a retrospective of the teams work. Keep in mind that to keep the surprise factor we can say within what timeframe this will be happening.

So about this past week…

Right now what we have been mostly working on is a smooth transaction from vBulletin to XenForo in our community forums, although not everything is going perfect we expect to concluded the process very quickly and have everything running better than ever.

Weekly Stats

The following stats are for activity between the 28th of June and the 6th of July:


Browser Mobile Total
Currently open: 21 2 23
Reported this week: 26 1 27
Fixed this week: 19 2 21

Bugs hot-fixed during the week

  • 0

Support activity

  • 3796 tickets opened
  • 3989 tickets answered
  • 5.24 hours average first response time
  • 892 tickets rated
  • 4.13 rate average (of 5)

See you next week!

Looking for answers to the important questions, like: Why have we never been to an empty room?

Posted in Community Updates
6 comments on “Community update: Week 27
  1. Mattizin says:


    “So from now on, instead of a roadmap that you need to keep waiting we will, when possible publish a retrospective of the teams work.”

    Does that mean you will never share ifnormation about a feature which is still in the conception phase? That would be really dissapointing and the opposite of which the community wants…

    • innogames says:

      Hi Mattizin,
      We will not resign from sharing concepts with the community.Our plan is to give you overview of the current sprint and give some insights into the next one or two sprints, so you know what the team is working on and what we plan. We only want to promise what can actually be delivered.

  2. Yvetje says:

    thanks for sharing this with us. I am especially wondering when the bug will be fixed that the alarm on the app will work normally again, kind of crucial in a war game.

    • Nils U. says:

      Hi Yvetje,
      i can tell you that we fixed that once again the custom sound alarms are back to the app again with the version which went into the appstores today. Go to the store and update you’re app then it should be fixed.
      If you are refering to a different issue please share detailed info with us.
      Thank you and have fun

  3. Yvetje says:

    Yes, it is working, nice! I also had the buzz mode active before but that does not seem to work (yet), is that correct?

    • Nils U. says:

      Hi Yvetje,
      thank for getting back on that. Happy to hear that its working as it should. The Buzz mode in general should be working as well. Only custom buzzmode is not available anymore.