Community update: Week 6

reddit AMA session

So just last week we tried out our very first AMA session, and everyone back in the office was overwhelmed with the positive feedback. So I can say with some confidence more will come in the future.

The great battle of Troy…

Final preparations! It is already that time, you can feel the stress and excitement as we prepare to go live!

The browser version was updated worldwide

This weeks update prepared all game servers to run the battle of Troy. The browser team has been working closely in the beta community to ensure nothing will be breaking once we go live.

The mobile version

The mobile team has continued to work on the UI improvements, but also is addressing the concerns that were shown this past week. So I hope to be announcing soon great improvements to our mobile app.

Weekly Stats

The following stats are for activity between 7th of January to the 11th of January:


  • 7 bug reports have been created this week
  • 10 bugs have been resolved this week
  • 3 bug reports have either been a duplicate or invalid
  • 21 bug reports are currently unresolved


Bugs hot-fixed during the week


Support activity

  • 4645 tickets opened
  • 4914 tickets answered
  • 5.61 hours average first response time
  • 218 tickets rated
  • 3.89 rate average (of 5)

More next week 🙂

Looking for answers to the important questions, like: Why have we never been to an empty room?

Posted in Community Updates
4 comments on “Community update: Week 6
  1. abc says:

    When are you going to improve the alliance chat?
    Will there be a new opportunity to gain coins of war and wisdom?
    Why the battle of Troy, Achilles can not win?

    • Ricardo Vitoriano says:

      We are always planing to make new and better features as also improve on the existing ones, so the first 2 points is – yes, it is on our minds! As for the battle of troy the hero that you can win will be Hector

  2. M. says:

    Could you decrease the starting time of the world wonder?


    World Wonders Prerequisites
    The world must have been in existence for at least “4” months;
    The sum of the top “1000 players” points must be at least 250 million;
    If the world is not in the “Era of World Wonders” after “4” months, the amount needed for the sum of the top “1000 players” will be reduced by “20” million per month.

    *Some players lets their alliances, only to delay the starting time of world wonders, which takes about one year or more to start, because of this, many players give up playing…
    Thinking about it.

    • Ricardo Vitoriano says:

      The World Wonders are going through a difficult period of revamping, but these and other ideas are welcomed!

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