Community Update: Week 50

This is what happened since the last community update:

Server Maintenance Work

We are currently migrating our server databases. Maintenance work can only be done in offline mode and therefore we need to have some short downtimes on each world and each market while upgrading the servers.

The following markets have already been upgraded:

Monday, December 2nd NO, SE
Tuesday, December 3rd GR, PL, TH
Wednesday, December 4th PT, RU, TR
Thursday, December 5th CZ, IT, DK
Monday, December 9th ES, SK, AR
Tuesday, December 10th HU, NL, FI
Wednesday, December 11th RO, DE

The following markets’ upgrades are scheduled:

Thursday, December 12th FR, EN

The other ones will be upgraded within the next few weeks. We apologize for the inconvenience and thank you for your understanding!

Current Progress

The development of version 2.52 is coming to an end. The beta worlds will be updated on Friday and you might get a chance to take a look at the Heroes again 🙂

Edit: beta will be updated next week around Wednesday.

Weekly Stats

The following stats are for activity between December 5th and December 11th:


  • 14 bug reports have been created this week
  • 6 bugs have been resolved this week
  • 0 bug reports have either been a duplicate or invalid
  • 39 bug reports are currently unresolved

Bugs hot-fixed during the week

  • Fixed login issues on Internet Explorer 8.

Support activity

  • 5782 tickets opened
  • 6127 tickets answered
  • 4.95 hours average first response time
  • 220 tickets rated
  • 3.79 rate average (of 5)
Posted in Community Updates
3 comments on “Community Update: Week 50
  1. Wout says:

    Good Job! I’m counting down to friday

    • Jordan Coutout says:

      Sorry we had to slightly change our schedule, we will update beta somewhen next week around Wednesday.

      • Wout says:

        No problem, i can only encourage the fact that you’re trying to do it as good as possible from the first attempt