Community update: Week 38

Dear Community,

So last week we updated our servers due to a hot fix that could not be done with a soft update for our event. And we also did one more soft update to improve the drop rate of ingredients as our communities pointed out that they were to difficult to get.

Weekly Stats

The following stats are for activity between the 15st of September and the 21st of September:


Browser Mobile Total
Currently open: 5 1 6
Reported this week: 9 1 10
Fixed this week: 14 1 15

Bugs hot-fixed during the week

  • N/A

Support activity

  • 3012 tickets opened
  • 3136 tickets answered
  • 4.76 hours average first response time
  • 622 tickets rated
  • 3.97 rate average (of 5)

See you next week!

Looking for answers to the important questions, like: Why have we never been to an empty room?

Posted in Community Updates